Help Center

How can we help?

Answers about accounts, credits, data quality, billing, and exports.

Getting Started

A B2B prospecting platform with verified contact data for North American businesses — names, titles, direct emails, and phone numbers for decision-makers, with deep coverage of trades and service businesses. You search, filter, reveal contacts, and export lists for your outreach.

Create an account and you get 25 free credits — no credit card required. Searching and filtering is unlimited and free; credits are only spent when you reveal a contact's email. Trial credits are a one-time grant per person or company.

No. The platform runs entirely in your browser on desktop or laptop. Note the app is built for big screens — phones get a "desktop required" notice because a serious prospecting table needs the room.

Credits & Searching

Free: searching, filtering by industry/location/title/size, viewing company info, and browsing results.

Costs 1 credit: revealing a contact's email address. Once revealed, that contact stays unlocked on your account forever — you're never charged twice for the same record.

Monthly plan credits reset each billing cycle and don't roll over unless your plan specifically says otherwise. Use them — they're cheapest when they're working.

It happens — B2B data decays and no provider is 100%. Report it through the contact form with the record details. We'll re-check and fix the record. If the phone number is disconnected or belongs to a different business, the credit goes back after review. Unanswered calls and emails aren't covered.

Data Quality

Public business sources (websites, registries, directories), licensed third-party providers, and businesses updating their own information. Every record is cross-referenced across sources and technically validated before it's marked verified. Full breakdown on our data page.

Records move through rolling re-verification cycles — emails are revalidated, dead businesses get cut, and changed roles get updated. We'd rather have a smaller accurate database than a big stale one.

Use the removal request form, email us, or use the contact form with the "Data removal request" topic. No account needed, no hoops. Removals are processed within 30 days — usually much faster — and stay permanent. Details in our Privacy Policy.

Exports & Outreach

Select the rows you want (or export everything matching your filters) and hit Export CSV. The file downloads instantly and opens clean in Excel and Google Sheets. Emails you haven't revealed export as locked — exporting doesn't bypass credits.

That's what it's for — legitimate B2B outreach. But the laws that govern your outreach (CASL in Canada, CAN-SPAM and TCPA in the US, and others) are your responsibility to follow. Identify yourself, honor unsubscribes, don't spam. Our acceptable use terms spell it out.

Yes — the CSV export is standard format and imports into HubSpot, Pipedrive, GoHighLevel, most dialers, and spreadsheet tools without massaging. Direct API integrations are in early access.

Billing & Account

Cancel anytime — no calls, no retention scripts. Your access runs until the end of the period you've paid for. If you hit any friction, contact us and we'll handle it directly.

Paid fees and consumed credits are generally non-refundable, but verified billing errors and material service failures get made right. Flag billing issues within 30 days of the charge. Full details in the Terms of Use.

On the login page, type your email and hit "Forgot password?" — a reset link lands in your inbox within a minute or two. Check spam if it doesn't show.

Usually a popup blocker — allow popups for jayisaac.io and retry. Still stuck? Use email/password with the same email address, or contact support and we'll sort the account out.

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